Oriental Capital Assurance Berhad (OCA) is a licensed insurer under the Insurance Act 1996 and regulated by Bank Negara Malaysia. It has been in the insurance market for over 70 years having undergone various strategic corporate changes over time. OCA niche strengths in onshore and offshore Oil and Gas and Marine Hull and Cargo classes of business. Along the growth trajectory, there is emphasis on nurturing retail business through the network of branch offices present in major cities and towns, agency workforce and franchise-related sources. Nestled in this position of strength, OCA focus is towards building consistently value-creating revenue streams.
The business of insurance relates to a promise of service. The spirit of extending quality customer service from point of sale to claims management is firmly engrained in the business processes. With the recertification to the ISO 9001:2008, OCA have continued to uphold the quality of the operational processes.
Concern about security and protection, OCA take proactive approach in the R&D efforts to enhance existing products and introduce new portfolios that will cater to the clients’ lifestyles and /or business needs with the growth momentum. OCA range of products, the Auto Rescue program and maintaining the panel of authorised workshops for mechanical breakdowns and accident-related cases facilitates auto policyholders to obtain creditable and quality service in their times of needs.