Introduction

In line with the aspiration of the 11^th Malaysia Plan, the government is extremely committed to transforming public services so that it is more people-centric and to the upgrading service delivery system to improve the customer’s satisfaction level, efficiency level and cost reduction. As a result of rapid technological development and the demand of the people that have become more sophisticated, Digital government becomes an important agenda for the state. To support this agenda, the digital skills and competency in the public sector will have to be improved and reinforced.

Background

On 1^st December 2015, a meeting of Malaysian Perdana MSC Application Coordination Committee (FCC) that was chaired by YBhg Tan Sri Chief Secretary of the Government and MDeC Chief Executive Officer had endorsed the Digital Government Competency and Capability Readiness (DGCCR) and conceptual approach in the development of DGCCR Framework. This DGCCR Initiative will assist in identifying the following matters:

1. The capability that is needed by civil servants to cut across multi-disciplines in providing the best services to the people;
2. New work path and competency development programme that is needed for supporting digital services;
3. Change management programme that is required to support the cultivation of digital service; and
4. The competency and capability readiness of civil servants at the Ministry’Agency and National level in the era of Digital Government.

Programmes that have been implemented throughout 2016 are as follows:

1. Public Service Digital Government Competency and Capability Readiness (DGCCR) workshop.
2. Direct engagement session with the pioneering agency, i.e. Road Transport Department and Department of Statistics Malaysia (DOSM).
3. Launch of DGCCR
4. Profiling and Talent for Digital Government Programme
5. Service Design Workshop for DGCCR Public Sector
6. Data Science Internet Group (DSIG) seminar

Why was DGCCR developed?

DGCCR was developed to overcome the shortage of competent and skillful staff in leading the Digital Government that provides high-impact and people-centric services.

What are the objectives of DGCCR?

Objectives of DGCCR are to identify:

1. Capability that is needed by civil servants cutting across disciplines and grades in providing the best service to the people;
2. New knowledge and skills and competency development programme that is required to support digital service;
3. Change management programme needed to give support to the cultivation of digital service; and
4. A degree of competency and capability readiness of civil servants at the Ministry/Agency level in the era of Digital Government.

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