Immediately after assuming the office of Prime Minister of Malaysia Dato’ Sri Najib Tun Razak introduced a series of Key Performance Indicators (KPIs) in order to measure and improve the efficiency and quality of government services as well as realizing the 1 Malaysia concept. Najib said that KPIs were implemented to ensure “the people’s satisfaction… whether they are satisfied with our service, whether we have solved their problems”.
Najib’s announcement of the KPI effort was generally well-received. Deputy Prime Minister Tan Sri Muhyiddin Yassin said the KPI formula was a yardstick against which the people could measure the performance of Najib and the government. He said the KPIs would provide motivation for every minister to perform well.
The KPIs provide a mechanism for the evaluation of ministries and other government agencies including performance reviews carried out every six months. Each ministry has been required to establish specific KPIs including that focus on policy outcomes over the traditional emphasis on inputs typically found in government performance assessments and planning. KPIs include detailed job descriptions and goals for ministers, deputy ministers, and some other senior government officials.
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